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FAQ2020-03-27T14:54:49+00:00

Frequently Asked Questions

Here’s a small col­lec­tion of ques­tions one might have. If in doubt, please don’t hes­i­tate to call me. I’m look­ing for­ward to clar­i­fy any ques­tion aris­ing.

Wan­na call­back?
May I just rent the equip­ment?2020–02-16T18:11:45+00:00

Yes of course. Dur­ing the sea­son we pro­vide a SUP Rental Ser­vice.

Please get in touch with us for fur­ther details or vis­it our SUP Rentals page.

How may I con­tact you on short notice?2020–01-25T15:45:58+00:00
  • Call John
    +351‑936‑735‑778
What if the weath­er pre­vents SUP tour?2020–02-16T18:15:13+00:00

Where­as we do all in our pow­er to ensure that the pre­vail­ing con­di­tions are opti­mal for all your SUP activ­i­ties, it’s almost inevitable that on some occa­sions (water cur­rent, weath­er etc.) we may have to defer or can­cel.

Under such cir­cum­stances you would of course be enti­tled to a full refund if tour has been pre­paid.

Do you pro­vide trans­porta­tion?2020–02-16T18:23:32+00:00

Yes, we cer­tain­ly do.

  • Pick-up and return to your res­i­dence EUR 5 p/person/way up to 15 kms

For larg­er groups or spe­cial needs please call me to get a cus­tomized quote.

  • Call John
    +351‑936‑735‑778

Yes, we cer­tain­ly do.

  • Pick-up and return to your res­i­dence EUR 5 p/person/way up to 15 kms

For larg­er groups or spe­cial needs please call me to get a cus­tomized quote.

Will we spend a lot of time in the water?2020–02-16T18:23:53+00:00

As with all water-sports, of course, there is a chance that you will at some point get wet or take the dread­ed plunge. Hav­ing said that, for many peo­ple, that is part of the fun.
How­ev­er we use equip­ment that is very sta­ble and the tech­ni­cal aspects of our instruc­tion method ensures that you will spend min­i­mal time in the water and max­i­mum time on the board.

What if I’m not a good swim­mer or can’t swim at all?2020–02-16T18:29:04+00:00

Your safe­ty, com­fort, enjoy­ment and well­be­ing is our num­ber 1 pri­or­i­ty.

We are required by law, insur­ance and licens­ing to pro­vide suit­able flota­tion devices for each of our clients hence the use of life­jack­ets on our lessons and SUP tours.

We rec­om­mend that our clients, rather than nec­es­sar­i­ly being able to swim, we sug­gest that it’s more impor­tant to feel com­fort­able in and around the water.
We have host­ed many clients who were unable to swim and they enjoyed tremen­dous­ly.

What do I have to bring with me?2020–02-16T18:23:08+00:00
  • beach­wear

  • head wear

  • drink­ing water, if need­ed

  • sun­cream

Where do we meet?2020–02-16T18:23:18+00:00
Tour Meet­ing Point
Sun­rise SUP Benag­il Sun­rise SUP Benag­il
Begin­ner SUP Ria For­mosa Meet­ing Point Begin­ner SUP Ria For­mosa
Sun­set SUP Ria For­mosa Meet­ing Point Sun­set SUP Ria For­mosa
Are we insured, just in case?2020–03-02T15:44:58+00:00

At ZEN SUP our first pri­or­i­ty is your safe­ty and well­be­ing. We do every­thing pos­si­ble to avoid any inci­dents that may lead to your need­ing to acti­vate any insur­ance.
How­ev­er we are required, by law, to have min­i­mum insur­ance for all our activ­i­ties and ZEN SUP com­plies with all such require­ments.

What is includ­ed?2020–02-16T18:23:41+00:00

Although our dif­fer­ent SUP tours may vary in their offer, and what we may pro­vide depends on the size of your group as well, please find below the min­i­mum you may expect from all our expe­ri­ences.

  • 2 hours water time

  • short safe­ty brief­ing and if nec­es­sary an intro­duc­tion to SUP tech­niques

  • guid­ance and accom­pa­ni­ment by a SUP instruc­tor at all times on the beach and on the water

  • high­est stan­dard of NAISH SUP equip­ment

  • life jack­et and rash vest

  • wet­suit in XS-XL – if required or nec­es­sary

Do I need to have a good sense of bal­ance?2020–02-16T18:25:29+00:00

We like to think that SUP is for every­one. And fur­ther­more we like to think that if you prac­tice SUP, the bal­ance will come as a con­se­quence of the prac­tice.
We have taught hun­dreds of begin­ners who thought the bal­ance would be a prob­lem and it turned out to be the exact oppo­site.