Privacy Policy

ZEN SUP is com­mit­ted to pro­tect the per­son­al data of their cus­tomers, ZEN SUP prod­ucts and ser­vices, as well as per­son­al data in all sit­u­a­tions in which a per­son­al data treat­ment occurs, in this con­text, the present Pol­i­cy is drawn up, which has under­ly­ing their com­mit­ment to respect the rules for the pro­tec­tion of per­son­al data.

In this Pol­i­cy, it is intend­ed to inform the Cus­tomers of the gen­er­al rules for the pro­cess­ing of per­son­al data, which are col­lect­ed and processed in strict com­pli­ance with the pro­vi­sions of the per­son­al data pro­tec­tion leg­is­la­tion in force at all times, name­ly Reg­u­la­tion (EU) 2016/679 of the Euro­pean Par­lia­ment and of the Coun­cil of 27 April 2016 (“RGPD”).

ZEN SUP respects best prac­tices in the field of secu­ri­ty and per­son­al data pro­tec­tion by tak­ing the nec­es­sary tech­ni­cal and orga­ni­za­tion­al mea­sures to com­ply with the RGPD and ensur­ing that the pro­cess­ing of per­son­al data is law­ful, fair, trans­par­ent and lim­it­ed autho­rized pur­pos­es.

ZEN SUP is com­mit­ted to the pro­tec­tion and con­fi­den­tial­i­ty of per­son­al data, and has tak­en the mea­sures it deems appro­pri­ate to ensure the accu­ra­cy, integri­ty and con­fi­den­tial­i­ty of per­son­al data, as well as all oth­er rights that the respec­tive hold­ers enjoy.

The rules fore­seen in this Data Pro­tec­tion Pol­i­cy com­ple­ment the pro­vi­sions on the pro­tec­tion and pro­cess­ing of per­son­al data, pro­vid­ed for in the con­tracts that Cus­tomers cel­e­brate with ZEN SUP, as well as the rules set forth in the terms and con­di­tions that reg­u­late the offer var­i­ous prod­ucts and ser­vices and are duly adver­tised on the web­site.

This Data Pro­tec­tion Pol­i­cy applies exclu­sive­ly to the col­lec­tion and pro­cess­ing of per­son­al data in respect of which ZEN SUP is respon­si­ble for its treat­ment, with­in the scope of ser­vices and prod­ucts made avail­able to its Cus­tomers / Users and in all sit­u­a­tions in which a treat­ment occurs of per­son­al data by ZEN SUP.

ZEN SUP’s web­site may include links to oth­er web­sites that are not linked to ZEN SUP. The avail­abil­i­ty of such links is made in good faith, and ZEN SUP can not be held liable for the col­lec­tion and pro­cess­ing of per­son­al data made through these web­sites, nor does ZEN SUP assume any respon­si­bil­i­ty for such web­sites, name­ly as to their accu­ra­cy, cred­i­bil­i­ty and func­tion­al­i­ties avail­able in them.

Per­son­al data is any infor­ma­tion of any nature and regard­less of its sup­port, includ­ing sound and image, relat­ing to an iden­ti­fied or iden­ti­fi­able nat­ur­al per­son.

Any iden­ti­fi­able per­son, direct­ly or indi­rect­ly, iden­ti­fied by ref­er­ence to a name, iden­ti­fi­ca­tion num­ber, loca­tion data, iden­ti­fiers by elec­tron­ic means or one or more spe­cif­ic ele­ments of his or her phys­i­cal, phys­i­o­log­i­cal, genet­ic, men­tal, eco­nom­ic, cul­tur­al or social.

The pro­cess­ing of per­son­al data con­sists of an oper­a­tion or set of oper­a­tions car­ried out on per­son­al data or per­son­al data sets, by auto­mat­ed means or not, name­ly col­lec­tion, reg­is­tra­tion, orga­ni­za­tion, struc­tur­ing, preser­va­tion, adap­ta­tion, retrieval, con­sul­ta­tion, use, dis­clo­sure, dis­sem­i­na­tion, com­par­i­son, inter­con­nec­tion, lim­i­ta­tion, era­sure or destruc­tion.

The enti­ty respon­si­ble for the pro­cess­ing of per­son­al data is ZEN SUP itself which deter­mines the pur­pos­es and means of treat­ment of the same.

For this pur­pose, if the hold­er of the per­son­al data needs to con­tact the data con­troller, he may do so through the means and con­tacts indi­cat­ed below:

Through the ZEN SUP site

The Data Pro­tec­tion Offi­cer plays a rel­e­vant role in the pro­cess­ing of per­son­al data, ensur­ing, among oth­er aspects, the com­pli­ance of data pro­cess­ing with the leg­is­la­tion in force, ver­i­fy­ing com­pli­ance with this Data Pro­tec­tion Pol­i­cy and estab­lish­ing clear rules of pro­cess­ing of per­son­al data, ensur­ing that all those entrust­ed with the pro­cess­ing of their per­son­al data are aware of how ZEN SUP treats them and what rights they have in this mat­ter.

There­fore, the own­ers of per­son­al data, if they wish, can address a com­mu­ni­ca­tion to the Data Pro­tec­tion Offi­cer, regard­ing mat­ters relat­ed to the pro­cess­ing of per­son­al data, using, for that pur­pose, the con­tacts in zen-sup.com.

ZEN SUP, with­in the scope of its activ­i­ties, process­es the per­son­al data nec­es­sary for the pro­vi­sion of ser­vices and / or sup­ply of prod­ucts, as well as, at the lev­el of social inter­ven­tion, pro­cess­ing data such as name, address, tele­phone num­ber and the e‑mail address, accord­ing to the most detailed infor­ma­tion avail­able to the hold­ers of per­son­al data.

With­out prej­u­dice to com­pli­ance with legal rules regard­ing the preser­va­tion and trans­mis­sion of data for the pur­pos­es of inves­ti­ga­tion, detec­tion, pros­e­cu­tion of seri­ous crimes, as well as oth­er treat­ments to which it is legal­ly oblig­ed, traf­fic data, geo­graph­i­cal loca­tion, pro­file and / or con­sump­tion of the Client / Users will be treat­ed by ZEN SUP, inso­far as they are nec­es­sary for the respec­tive pro­vi­sion of the ser­vices. In this way, based on the loca­tion, pro­file and / or con­sump­tion, the Client will have access, in par­tic­u­lar, to the spe­cif­ic func­tion­al­i­ties of the ser­vices, to sug­ges­tions of con­tents and to infor­ma­tion ser­vices of prox­im­i­ty.

Loca­tion infor­ma­tion may also be record­ed and trans­mit­ted to orga­ni­za­tions legal­ly enti­tled to receive emer­gency calls for the pur­pose of respond­ing to incom­ing calls.

ZEN SUP’s per­son­al, traf­fic, geo­graph­ic loca­tion, pro­file and / or con­sump­tion data are also processed for the pur­pose of mar­ket­ing or dis­sem­i­nat­ing ZEN SUP’s offer­ings of goods or ser­vices, if the respec­tive hold­er has autho­rized it.

Per­son­al data will also be processed if the respec­tive hold­er has autho­rized it for the pur­pose of dis­sem­i­nat­ing infor­ma­tion ser­vices and lists with­in the scope of the uni­ver­sal ser­vice, includ­ing trans­mis­sion to third par­ties for the pub­li­ca­tion of such lists and pro­vi­sion of infor­ma­tion ser­vices.

In case of pri­or con­sent of the Client, this may be with­drawn at any time, with­out, how­ev­er, the law­ful­ness of the treat­ment made based on the pri­or con­sent giv­en is com­pro­mised.

ZEN SUP col­lects your per­son­al data, in par­tic­u­lar via tele­phone, in writ­ing and through the web­site, guar­an­tee­ing, where nec­es­sary, the pri­or con­sent of the hold­er of the per­son­al data.

Some per­son­al data are indis­pens­able for the exe­cu­tion of the con­tract and, in case of lack or insuf­fi­cien­cy of the same, ZEN SUP can not make avail­able the prod­uct or ser­vice in ques­tion.

If the data sub­ject is not a ZEN SUP Cus­tomer, their per­son­al data will only be processed when they are made avail­able, name­ly by sub­scrib­ing to the newslet­ters, in which case the rules of this Data Pro­tec­tion Pol­i­cy will apply.

The per­son­al data col­lect­ed can be processed in a com­put­er­ized and auto­mat­ed or non-auto­mat­ed way, guar­an­tee­ing in all cas­es the strict com­pli­ance with the leg­is­la­tion of pro­tec­tion of per­son­al data, being stored in spe­cif­ic data­bas­es, cre­at­ed for this pur­pose and, in any case, the data col­lect­ed will be used for a pur­pose oth­er than that for which it was col­lect­ed or giv­en the con­sent of the data sub­ject.

With­out prej­u­dice to the addressees indi­cat­ed through­out this Data Pro­tec­tion Pol­i­cy, ZEN SUP may com­mu­ni­cate the per­son­al data of the Client, for the pur­pose of com­ply­ing with legal oblig­a­tions in par­tic­u­lar to police, judi­cial, tax and reg­u­la­to­ry enti­ties.

In gen­er­al, the per­son­al data col­lect­ed are based on the man­age­ment of the con­trac­tu­al rela­tion­ship, the pro­vi­sion of con­tract­ed ser­vices and the ade­qua­cy of the ser­vices to the needs and inter­ests of the Cus­tomer. ZEN SUP may also, if legal­ly per­mis­si­ble, use the per­son­al data pro­vid­ed by the hold­er for oth­er pur­pos­es, such as send­ing sug­ges­tions, dis­sem­i­nat­ing insti­tu­tion­al infor­ma­tion of the brand, pub­li­ciz­ing cam­paigns, pro­mo­tions, adver­tis­ing and news about the prod­ucts and / or ZEN SUP ser­vices, as well as for car­ry­ing out mar­ket research or eval­u­a­tion sur­veys.

The length of time dur­ing which per­son­al data are stored and stored varies accord­ing to the pur­pose for which the infor­ma­tion is processed.

Effec­tive­ly, there are legal require­ments that require you to retain the data for a min­i­mum peri­od of time. There­fore, and when­ev­er there is no spe­cif­ic legal require­ment, the data will be stored and kept only for the min­i­mum peri­od nec­es­sary for the pur­suit of the pur­pos­es that led to its col­lec­tion or sub­se­quent pro­cess­ing, under the terms defined by law.

As hold­ers of per­son­al data, Clients are guar­an­teed, at any time, the right to access, rec­ti­fy, update, lim­it and erase their per­son­al data (except as to the data that are indis­pens­able for the pro­vi­sion of the ser­vices by ZEN SUP duly iden­ti­fied in Form as being manda­to­ry sup­ply or com­pli­ance with legal oblig­a­tions to which the con­troller is sub­ject), the right to oppose the use of the same for com­mer­cial pur­pos­es by ZEN SUP and with­draw­al of con­sent, with­out this com­pro­mis­es the law­ful­ness of the treat­ment effect­ed con­sent, as well as the right to porta­bil­i­ty of data.

With­out prej­u­dice to the pro­vi­sions of the RGPD, the hold­er of the per­son­al data may do so, direct­ly or through a writ­ten request, addressed to the per­son respon­si­ble for the treat­ment, through the con­tacts made avail­able for this pur­pose in this doc­u­ment, as well as oth­er con­tacts made avail­able by ZEN SUP.

ZEN SUP may pro­mote actions to dis­sem­i­nate to its Cus­tomers new prod­ucts or ser­vices, name­ly by tele­phone, e‑mail, SMS, MMS or any oth­er elec­tron­ic com­mu­ni­ca­tions ser­vice, if the hold­er of the per­son­al data has giv­en the respec­tive con­sent.

If the hold­er of per­son­al data does not intend to con­tin­ue to receive such com­mu­ni­ca­tions, he may at any time with­draw his con­sent to the use of his data for mar­ket­ing pur­pos­es.

With­out prej­u­dice to being able to sub­mit com­plaints direct­ly to ZEN SUP, through the con­tacts made avail­able for this pur­pose, the Cus­tomer can direct­ly com­plain to the Con­trol Author­i­ty, which is the Nation­al Data Pro­tec­tion Com­mis­sion (CNPD), using the con­tacts made avail­able by this enti­ty for this pur­pose.

ZEN SUP is com­mit­ted to ensur­ing the pro­tec­tion of the per­son­al data that is avail­able to it, and has adopt­ed and imple­ment­ed strict rules in this regard. Com­pli­ance with these rules is an oblig­a­tion of all those who legal­ly access them.

Bear­ing in mind ZEN SUP’s con­cern and com­mit­ment to the defense of per­son­al data, a num­ber of tech­ni­cal and orga­ni­za­tion­al secu­ri­ty mea­sures have been adopt­ed in order to pro­tect the per­son­al data made avail­able to it against its dis­sem­i­na­tion, loss, mis­use, unau­tho­rized access, alter­ation, treat­ment or access, as well as against any oth­er form of illic­it treat­ment.

Addi­tion­al­ly, third par­ties that, in the scope of the pro­vi­sion of ser­vices, process the per­son­al data of the Client in the name and on behalf of ZEN SUP, are oblig­ed, in writ­ing, to car­ry out ade­quate tech­ni­cal and secu­ri­ty mea­sures that, in each com­ply with the require­ments of cur­rent leg­is­la­tion and ensure the pro­tec­tion of the rights of the data sub­ject (in par­tic­u­lar, the pro­tec­tion of the pri­va­cy and per­son­al data of the Cus­tomers).

In this sense, on the ZEN SUP web­site, per­son­al data col­lec­tion forms require encrypt­ed ses­sions of the Brows­er and all per­son­al data trans­ferred are safe­ly stored in ZEN SUP’s sys­tems, which are in turn on ZEN SUP’s serv­er. cov­ered by all the phys­i­cal and log­i­cal secu­ri­ty mea­sures that ZEN SUP under­stood to be indis­pens­able for the pro­tec­tion of per­son­al data.

In respect of the safe­ty mea­sures adopt­ed by ZEN SUP, ZEN SUP warns all those who surf the Inter­net that they should take addi­tion­al secu­ri­ty mea­sures, name­ly to ensure that they use a PC and Brows­er updat­ed in terms of prop­er­ly con­fig­ured secu­ri­ty patch­es, with an active fire­wall, antivirus and anti­spy­ware, and to ensure the authen­tic­i­ty of the sites they vis­it on the inter­net, and avoid web­sites they do not trust.

ZEN SUP, in the scope of its activ­i­ty, may use third par­ties to pro­vide cer­tain ser­vices. Some­times the pro­vi­sion of these ser­vices implies access by these enti­ties to the per­son­al data of the Cus­tomers. Where this is the case, ZEN SUP takes the appro­pri­ate mea­sures to ensure that enti­ties with access to the data are reput­ed and offer the high­est guar­an­tees at this lev­el, which is duly enshrined and con­trac­tu­al­ly con­tract­ed between ZEN SUP and the third par­ty (ies).

There­fore, any enti­ty sub­con­tract­ed by ZEN SUP will treat the per­son­al data of our Cus­tomers, in the name and on account of ZEN SUP and adopt­ing nec­es­sary tech­ni­cal and orga­ni­za­tion­al mea­sures in order to pro­tect the per­son­al data against the destruc­tion, acci­den­tal or illic­it, acci­den­tal loss, alter­ation, dis­sem­i­na­tion or unau­tho­rized access and against any oth­er form of illic­it treat­ment.

In any case, ZEN SUP remains respon­si­ble for the per­son­al data made avail­able to it.

The pro­vi­sion of cer­tain ser­vices by ZEN SUP may involve the trans­fer of your data out­side of Por­tu­gal, includ­ing out­side the Euro­pean Union or to Inter­na­tion­al Orga­ni­za­tions.

In such a case, ZEN SUP shall com­ply strict­ly with the applic­a­ble legal pro­vi­sions, in par­tic­u­lar as regards the deter­mi­na­tion of the suit­abil­i­ty of the coun­try (ies) of des­ti­na­tion as regards the pro­tec­tion of per­son­al data and the require­ments applic­a­ble to such trans­fers, includ­ing, where applic­a­ble , the con­clu­sion of the appro­pri­ate con­trac­tu­al instru­ments and that guar­an­tee and respect the legal require­ments in force.

ZEN SUP reserves the right at any time to make adjust­ments or changes to this Per­son­al Data Pro­tec­tion Pol­i­cy, and these changes are duly pub­li­cized in the var­i­ous com­mu­ni­ca­tion chan­nels of ZEN SUP.

Cookies Policy

“Cook­ies” are small labels of soft­ware that are stored in the access equip­ment through the brows­er, retain­ing only infor­ma­tion relat­ed to the pref­er­ences, not includ­ing the per­son­al data.

Cook­ies help deter­mine the use­ful­ness, the inter­est and the num­ber of uses of the web­sites, allow­ing for faster and more effi­cient nav­i­ga­tion, elim­i­nat­ing the need to repeat­ed­ly enter the same infor­ma­tion.

There are two cook­ie groups that can be used

  • Per­ma­nent cook­ies –  are cook­ies that are stored at the brows­er lev­el in the access devices (PC, mobile and tablet) and are used when­ev­er you make a new vis­it to the ZEN SUP web­site. They are gen­er­al­ly used to direct nav­i­ga­tion to the user’s inter­ests, allow­ing a more per­son­al­ized ser­vice.
  • Ses­sion cook­ies – These are tem­po­rary cook­ies that remain in your browser’s cook­ie file until you leave the web­site. The infor­ma­tion obtained by these cook­ies serves to ana­lyze pat­terns of web traf­fic, allow­ing you to iden­ti­fy prob­lems and pro­vide a bet­ter brows­ing expe­ri­ence.
  • Strict­ly need­ed cook­ies
    Allows web­site nav­i­ga­tion and appli­ca­tion usage, as well as access to secure areas of the web­site. With­out these cook­ies, the ser­vices required can not be pro­vid­ed.
  • Ana­lyt­i­cal Cook­ies
    Used anony­mous­ly for the pur­pose of cre­at­ing and ana­lyz­ing sta­tis­tics, in order to improve the func­tion­ing of the web­site.
  • Func­tion­al Cook­ies
    Saves user pref­er­ences regard­ing site usage so you do not have to recon­fig­ure your site each time you vis­it.
  • Third-par­ty cook­ies
    Mea­sure appli­ca­tion suc­cess and third-par­ty adver­tis­ing effec­tive­ness. They can also be used to cus­tomize a wid­get with user data.
  • Adver­tis­ing Cook­ies
    Directs adver­tis­ing accord­ing to the inter­ests of each user, in order to tar­get the adver­tis­ing cam­paigns tak­ing into account the tastes of users, and also lim­it the num­ber of times you see the ad, help­ing to mea­sure the effec­tive­ness of adver­tis­ing and the suc­cess of the orga­ni­za­tion of the web­site.

All browsers allow the user to accept, reject or delete cook­ies, and also inform the user when­ev­er a cook­ie is received, name­ly by select­ing the appro­pri­ate set­tings in their brows­er. The user can con­fig­ure cook­ies in the “options” or “pref­er­ences” menu of his brows­er.

Note, how­ev­er, that by dis­abling cook­ies, you can pre­vent some web ser­vices from work­ing prop­er­ly, affect­ing, in part or in full, nav­i­ga­tion on the web­site.